We appreciate that ensuring your full satisfaction is the only way to ensure our success, so we treat our work with the professionalism it deserves and you expect. As proof of this commitment, we offer all customers a satisfaction guarantee.Our guarantee naturally helps to instil confidence in us as a company for the customer and demonstrate our professionalism. But it also works in our favour too – it spurs us on to provide the best possible designs we can, meaning it’s a win-win situation for both you and us.
Just let us know if you’re not happy with our work, with regard to any aspect and at any point in the design process. As a first response step we will rework your designs, amending and adapting them as necessary to ensure that we resolve all instances where you think we’ve gone wrong.
We pride ourselves on the clarity of our policy and the transparency with which we present it to you, a fact which unfortunately cannot be said of all logo design companies.
Our liability is restricted to the sum that we receive from the Customer against the project. In the event that the Customer cancels a project, we reserve the right to sell or otherwise make use of the designs that we have made available to the Customer; such sales or usage shall remain entirely at our discretion.
Please do not hesitate to contact us should you have any questions regarding our money back guarantee policy.